Refund policy

RETURN AND REFUND POLICY

Return window
We accept return requests for eligible, unopened products within 30 days of delivery. To be eligible, the item must be unworn, unused, with tags attached, in its original sealed packaging, and accompanied by a receipt or proof of purchase.

Health and hygiene restriction
For health and hygiene reasons, apparel and other sealed products cannot be returned or exchanged after the original package has been opened. Items sent back without prior authorization will not be accepted.

Order problems, damage, and incorrect items
Please inspect your order when it arrives. If an item is defective, damaged, incorrect, or missing, contact sales@medievalmenaceofficial.com as soon as possible. Include your order number, the name used to place the order, a description of the issue, and clear photos when applicable. We will review the issue and work to make it right. Opening the package to discover or document a fulfillment problem does not prevent you from contacting us for support.

Starting a return
To request a return, email sales@medievalmenaceofficial.com before sending anything back. If the return is accepted, we will provide instructions on how and where to send the item.

Non-returnable items
Opened or used products, personalized or custom products, sale items, and gift cards cannot be returned. Please contact us if you have questions about a specific item.

Exchanges
We do not offer direct exchanges for opened products. For an eligible unopened product, contact us before returning it. Once an approved return is processed, you may place a new order for the preferred item.

European Union cooling-off period
If merchandise is shipped into the European Union, applicable statutory cancellation rights may apply. Returned items must still be in the same condition received, unworn or unused, with tags, original packaging, and proof of purchase, except where applicable law requires otherwise.

Refunds
We will notify you after receiving and inspecting an approved return. If approved, the refund will be issued to the original payment method within 10 business days. Your bank or card issuer may require additional processing time. If more than 15 business days have passed since approval, contact sales@medievalmenaceofficial.com.